According to Wikipedia it is the ability of individuals to recognize their own and other people's emotions, to discriminate between different feelings and label them appropriately, and to use emotional information to guide thinking and behavior. Also according to an article from Psychology Today it is the ability to identify and manage your own emotions and the emotions of others. It is generally said to include 3 skills:
1. Emotional awareness, including the ability to identify your own emotions and those of others;
2. The ability to harness emotions and apply them to tasks like thinking and problems solving;
3. The ability to manage emotions, including the ability to regulate your own emotions, and the ability to cheer up or calm down another person.
Having the ability to understand the emotions of people that you encounter in the professional environment can be of great advantage in business communication. This is true for both internal and external business communication. Being at the head of a company, it would be your responsibility to both hire and fire people. In the instance that you are firing a member of staff for breaking company rules. This said member of staff is known to have a bad temper, by knowing how that individual’s temperament this will allows you to properly prepare your approach to firing them so to lessen the negative response. Also as an employee it benefits you to know how to address your superiors in both written and spoken communication. Say for example that you have a new idea for the company to adapt, when approaching your higher ups to discuss accepting the idea it is up to you to know how they will respond. Understanding your boss’s emotions will help you to know exactly how to pitch the idea specifically for that person to get the desired response.
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