Blog #9 : Is it important to practice Emotional Intelligence when conducting business communication? Why?

Definition: Emotional Intelligence Quotient is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation.

It is important to have emotional intelligence as times at work may need you to accurately recognize your co-workers moods; to manage moods or control over emotions; to respond  the appropriate (adaptive) emotions and behaviors in various situations especially to stress and difficult situations; and balancing of honest expression of emotions against courtesy, consideration and respect.